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DEAR INTERNATIONAL CUSTOMER


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GET IN TOUCH

You can send us a message using our handy contact form below. If an email is more your style then you can reach out to us on hello@shoreprojects.com.

Shipping Information

This section tells you about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website www.shoreprojects.com to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

Terms and Conditions

This section tells you about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website www.shoreprojects.com to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms that will apply at that time. These Terms were most recently updated on the 27th March 2019.

These Terms, and any Contract between us, are only in the English language.

1.INFORMATION ABOUT US

1.1 We operate the website shoreprojects.com. We are Shore Projects Limited, a company registered in England and Wales under company number 10080729 and with our registered Office at Shore Projects, 29-31 Oxford St, London, W1D 2DR. If you would like to contact us via email please send an email to hello@shoreprojects.com.

1.2 Contacting us if you are a consumer:

(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. A link to the website cancellation form will be included in our Dispatch Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation. You can also contact our Customer Services team via email on hello@shoreprojects.com. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail then your cancellation is effective from the date you send us the email.

(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact our Customer Services team as set out above.

(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

2.OUR PRODUCTS

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, colours, capacities, dimensions and measurements indicated on our site have a 5% tolerance.

2.3 The packaging of the Products may vary from that shown on images on our site.

3.HOW WE USE YOUR PERSONAL INFORMATION

We are committed to protecting and respecting your privacy. This clause 3 sets out the basis on which any personal data we collect from you, or which you provide to us, will be processed by us. By visiting our website you are accepting and consenting to the practices described in this clause 3.

3.1 We may collect and process the following data about you:

(a) You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

3.2 We use information held about you in the following ways:

(a) Information you give to us. We will use this information:

(i) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

(ii) to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

(iii) to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on checkout.

(iv) to notify you about changes to our service;

(v) to ensure that content from our website is presented in the most effective manner for you and for your computer.

3.3 Information we collect about you. We will use this information:

(a) to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

(b) to improve our website to ensure that content is presented in the most effective manner for you and for yourcomputer;

(c) to allow you to participate in interactive features of our service, when you choose to do so;

(d) as part of our efforts to keep our site safe and secure;

(e) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

(f) to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.

3.4 Disclosure of your information:

(a) We may share your personal information with any member of our group or with selected third parties including business partners, suppliers, advertisers and advertising networks, and analytics and search engine providers.

(b) We may disclose your personal information to our professional advisors or if we are under a duty to do so in order to comply with any legal obligation.

3.5 Where we store your personal data

(a) the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

(b) Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

(c) Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

3.6 Your rights

(a) You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Services team.

(b) Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and a5liates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

3.7 Access to information

(a) European Union's General Data Protection Regulation (GDPR) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be free of charge. You also have the right to:

Right of access by the data subject

Rectification and erasure

Right to rectification

Right to erasure (‘right to be forgotten’)

Right to restriction of processing

Notification obligation regarding rectification or erasure of personal data or restriction of processing

Right to data portability

Right to object and automated individual decision-making

Right to object

Automated individual decision-making, including profiling

3.8 Changes to our privacy policy

(a) Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

4.COOKIES

4.1Information About Our Use Of Cookies: Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use the following cookies:

4.2Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

4.3Analytical/performance cookies: they allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

4.4Functionality cookies: these are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

4.5Targeting cookies: these cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. Please note that third parties (including, for example, advertising networks and providers of external services like web tra5c analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

5.YOUR PURCHASE

5.1 By placing an order on our website, you warrant that:

(a) You are legally capable of entering into binding contracts; and

(b) You are at least 18 years old. If you are under 18 we may need the express consent from your parent or legal guardian.

6.HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.2 When you purchase Products from our Website, and you have pressed the “ORDER AND PAY” button we shall confirm your Order via email and assign you with an order number via email to confirm your purchase. This email is NOT an acceptance of your Order, just a confirmation that we have received it (“Order Confirmation”) The Order Confirmation will confirm the following: a description of the Products ordered; the total price of the goods; the applicable delivery charges, information relating to your right to cancel.

6.3 The contract between us will only be formed when we send you the “Dispatch Confirmation”. The Dispatch Confirmation is the email that we send to you when we have accepted your Order and it will be sent to you on dispatch to you of your Order (unless we have been unable to fulfil your Order or if you have cancelled the Order beforehand).

6.4 Please quote the order number in all subsequent correspondence with us. All prices for the Products and any other GENEU products or services include VAT unless otherwise stated.

6.5 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

7.OUR RIGHT TO VARY THESE TERMS

7.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

7.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7.3 We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:

(a) changes in relevant laws and regulatory requirements; and

(b) due to any unforeseen circumstances affecting the manufacturing process.

7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive.

8.YOUR CONSUMER RIGHT OF RETURN AND REFUND

8.1 If you are a consumer, you have a legal right to cancel a Contract during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards Office.

8.2 However, this cancellation right does not apply in the case of any bespoke or customised goods which have been customised in accordance with your specific request.

8.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

(a) Your legal right to cancel an Order starts from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your Order and which is the date on which the contract between us is formed), and the end date is the end of 14 days after the day on which you receive the Product (for example, if you receive the Products on Monday 4 August, the end date is Monday 18 August). If your Order consists of multiple products the end date is 14 days after the day on which you receive the last of the separate Products ordered. This 14 day period is known as your “Cooling off” period.

8.4 To cancel a Contract, you just need to let us know that you have decided to cancel. You can also contact our Customer Services team by email, telephone or post. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

8.5 If you cancel your Contract we will:

(a) refund you the price you paid for the Products, less the cost of delivery to you. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.

(b) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 8.8;

(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

8.6 If you have returned the Products to us under this clause 8 because they are faulty or mis-described, we will refund the price of the Products in full.

8.7 We will refund you on the credit card or debit card used by you to pay. If you used a gift card to pay for the Product we may refund you by issuing a new gift card.

8.8 If a Product has been delivered to you before you decide to cancel your Contract:

(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract.

(b) You will be responsible for the cost of returning the products to us.

8.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office.

9.DELIVERY

9.1 We will contact you via email when your order has been dispatched and this email will have a tracking code so you can monitor the progress of your delivery. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 18 for our responsibilities when this happens.

9.2 If no one is available at your address to take delivery, then a note left by the delivering company will have further instructions for you to follow, if you need our help in tracking the package then please contact us on hello@shoreprojects.com.

9.3 Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.

9.4 You own the Products once we have received payment in full, including all applicable delivery charges.

9.5 If we miss the 30 day delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:

(a) we have refused to deliver the Products;

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

9.6 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 9.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

9.7 If you do choose to cancel your Order for late delivery under clause 9.6 or clause 9.7, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

10.INTERNATIONAL DELIVERY

10.1 You may place an Order for Products from outside the UK (International Delivery Destinations), but please note that your Order may be subject to import duties and taxes which are applied when the goods reach the destination. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs Office for further information. If you reject a package (e.g. because you are not willing to pay the customs tax) then we will reduct the return cost of the order from the value of the refund.

10.2 You will be responsible for payment of any such import duties and taxes. Please contact your local customs Office for further information before placing your order.

10.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

11.PRICE OF PRODUCTS AND DELIVERY CHARGES

11.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 12.5 for what happens if we discover an error in the price of Product(s) you ordered.

11.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

11.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

11.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the checkout process, before you confirm your order.

11.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

12.HOW TO PAY

12.1 If you have ordered Products from our website, you can pay for the Products using a debit card or credit card or by using Paypal. The payment methods we accept will be set out on our website.

12.2 Payment for the Products and all applicable delivery charges is in advance.

12.3 We do not store credit card details nor do we share customer details with any 3rd parties.

12.4 Klarna - In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3

 Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

13.MANUFACTURER GUARANTEES

13.1 All of the Products we sell to you come with a 1 year manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

14.OUR WARRANTY FOR THE PRODUCTS

14.1 For Products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 15.2.

14.2 The warranty in clause 15.1 does not apply to any defect in the Products arising from:

(a) fair wear and tear;

(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c) if you fail to operate or use the Products in accordance with the user instructions;

(d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or

(e) any specification provided by you.

14.3 If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office.

15.OUR LIABILITY TO YOU AS A CONSUMER

15.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

15.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

16.EVENTS OUTSIDE OUR CONTROL

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 16.2.

16.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

16.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

16.4 You may cancel a Contract affected by an Event Outside Our Control [which has continued for more than [30] days]. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

17.COMMUNICATIONS BETWEEN US

17.1 When we refer, in these Terms, to "in writing", this will include e-mail.

17.2 As a consumer you may contact our Customer Services team as described at the start of these Terms.

18.OTHER IMPORTANT TERMS

18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.

18.2 Offers. Each offer must be taken as stated and shall not be exchangeable for cash or any other alternative. Each offer will be strictly subject to availability. No offer shall be used in conjunction with any other offer or promotion. Shore Projects reserves the right to withdraw/cancel an offer at any time without prior notice. The decision of Shore Projects is final and Shore Projects shall have the discretion to divert from these terms and conditions should they deem fit to do so.

18.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 15 to the recipient of the gift without needing to ask our consent.

18.4 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 15, but we and you will not need their consent to cancel or make any changes to these Terms.

18.5 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

18.7 As a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Privacy Policy

PRIVACY POLICY


Shore Projects Int Ltd, co.no 10080729 (“Shore Projects,” “we,” “us” or “our”) will process your personal data when you are visiting and using the services provided at shoreprojects.com. We strive to be transparent in what we do with our visitors’ and customers’ personal data and have therefore adopted this privacy policy. Below you will find information on what kind of personal data we process, why we do it, what we use it for and how we may share it. Shore Projects is the data controller of any processing of your personal data, unless otherwise stated in this privacy policy.

WHAT PERSONAL DATA DO WE PROCESS?


We collect personal data when you (i) purchase watches, accessories, watch straps, gift cards or other associated goods and/or services, (ii) sign up for news, invites and offers, (iii) request support and (iv) are browsing our website. Such personal data will include your name, e-mail address, telephone number, delivery address, payment details, IP address, behaviour on the website and other information that you voluntarily provide us. If we deliver a gift card (or other product) to you which is purchased by someone else than you, we process your contact details as provided by the purchaser.

PURPOSE, LEGAL GROUND AND STORAGE PERIOD


We will only use your personal data for the purposes and on the legal grounds set out below. Further, we will only use your personal data during the period set out under "Storage period", after which period your personal data will be erased.

PURCHASES


Purpose of processing : When you purchase watches, accessories, watch straps, gift cards or other goods and/or services, we will process your personal data to fulfil our contractual obligations towards you (see Terms of Use). Categories of personal data: Identity (first name and second name), delivery address/shipping address, telephone number, e-mail address, order information, payment details, payment history, credit card information and payment reference number.

Legal ground for processing : The processing is necessary for our performance of the contract with you (i.e. Terms of Use).

Storage period : We will process your personal data during the term of our contract (including the statutory warranty period of three years) and we will thereafter erase your personal data. The storage period also applies to any unsuccessful purchase due to lack of funds in your account. We may save your personal data due to legal requirements such as accounting legislation for 7 years.

GIFT CARDS


If you purchase a gift card, we process your personal data as described under "Purchases" above. If you receive a gift card (or other product) which is purchased by someone else, we process your personal data as described below. Purpose of processing : When you receive a gift card we will process your personal data to fulfil our contractual obligations towards the purchaser of the gift card and to be able to let you use your gift card for purchases of our products.

Categories of personal data: E-mail address (electronic gift cards only), shipping address and telephone number (physical gift cards only), first name and last name (optional for the purchaser to complete) and personal greeting (optional for the purchaser to complete).

Legal ground for processing : The processing is necessary for (i) our legitimate interest to comply with our obligations towards the purchaser of the gift card and (ii) our and your legitimate interest to enable you to make purchases with your gift card.

Storage period : We will process your personal data during the validity period of the gift card, we will thereafter erase your personal data. The validity period of gift cards vary, you can find information on the period applicable to your gift card on the card.

DIRECT MARKETING


Purpose of processing : When you sign up for news, invites and offers (direct marketing), we will process your personal data to provide the services as requested by you. Our direct marketing may be based on profiling, which means that we will customize the information that you receive from us based on certain factors. We use the following types of personal data to compile a profile: your gender, your location, your previous purchases, your behaviour on our website, and/or your previous behaviour when receiving direct marketing from us.

Categories of personal data: Any data collected in connection with a purchase (see ”Purchase” above), e-mail address, location (based on the physical store or SP website that you use to sign up for our marketing communications), any communication sent to you, order history and the e-mails that you have clicked on and your interactions with our website if you have followed a link in any e-mails sent to you.

Legal ground for processing : The processing is necessary for our legitimate interests to maintain good customer relations.

Storage period : If you opt-out or unsubscribe from our marketing (including profiling), we will no longer process your personal data for this purpose. Unless there is another legal ground for keeping your data (such as a valid purchase contract), we will also erase your personal data if you have not actively engaged with any of our direct marketing communications for a period of thirty (30) months.

COMPETITIONS AND EVENTS


Purpose of processing : If you participate in a competition, lottery or event organized by us, we will process your personal data in order to be able to communicate with you (i) before or after participation in the competition, lottery or event (ii) for the purposes of identification and age control, or (iii) to elect a winner and to distribute the relevant benefit or price.

Categories of personal data: Depending on which type of competition, lottery or event that that you participate in, we may collect your name, e-mail address, location and date of birth, as well as your shipping address for the purposes of distributing the relevant benefit or price. More details on exactly what data we are collecting will be provided in connection with each such competition, lottery or event.

Legal ground for processing : The personal data is required for the legitimate interest we have to administrate your participation in connection with competitions, lotteries or events.

Storage period : We will keep your personal data only during the competition, lottery or event (including a possible evaluation thereof).

SUPPORT


Purpose of processing : When you request support through our live chat or our other support channels, we will process your personal data to be able to assist you with the relevant matter.

Categories of personal data: Your name, e-mail address and other contact details, order details, purchase amount, purchase history, place of purchase, invoice, payment method, our correspondence with you, technical data about devices and operating system used. At your initiative, we may also process personal data such as ID, bank account details, work place, phone number, health data (such as allergy reactions or other health data that you provide us with), pictures attached by you or social status, if mentioned by you in our dialogue.

Legal ground for processing : If we provide this service on the basis of an agreement with you, we consider the processing of your personal data to be necessary for the performance of the contract to which you are party. In other cases, we consider the processing of your personal data in the above context to be based on our legitimate interest to provide you with the best customer service possible.

Storage period : We will erase your data within three years after the relevant matter has been finally resolved, except for sensitive data (such as ID, bank account details, work place, phone number, health data (such as allergy reactions or other health data that you provide us with), pictures attached by you, social status, if mentioned by you in our dialogue) which will be erased immediately after your case has been resolved.

REPAIR SERVICE


Purpose of processing : When you use our repair services, we will process your personal data to fulfil our contractual obligations towards you (see Repair Service Terms and Conditions).

Categories of personal data: Identity (first name and second name), e-mail address, delivery address, any order information relating to the initial purchase, credit card information, payment reference number and photos of the product to be repaired (if requested by us in order to evaluate the possibility of performing the repair).

Legal ground for processing : The processing is necessary for our performance of the contract with you (i.e. Repair Service Terms and Conditions).

Storage period : We will process your personal data during the term of our contract (including the statutory warranty period of three years) and we will thereafter erase your personal data.

CHECKOUT REMINDER


Purpose of processing : If you have initiated a purchase at our website and if you have provided your e-mail address in connection therewith but have not completed the final step of your purchase, we will send you an e-mail with a link to your shopping cart for the purposes of reminding you of your uncompleted purchase.

Categories of personal data: Any details that you have entered in your shopping cart in connection with the uncompleted purchase (please refer to “Purchases” above for more details on what details we collect in connection with any purchase).

Legal ground for processing : The processing is necessary for our and your legitimate interest to remind you of your uncompleted purchase.

Storage period : We will erase your data, within one month after the checkout reminder, unless there is another legal ground for keeping your data (such as a valid purchase contract). Opt-out is possible by contacting hello@shoreprojects.com

BROWSING


Purpose of processing : When browsing our website, we will process your personal data to improve our website and for marketing purposes.

Categories of personal data: Ip-address, user generated data from cookies (e.g. clicks, page viewed, page visits, time spent, products viewed and clicked on, orders, average order value).

Legal ground for processing : The processing is based on the consent that you provide to us if you accept our Performance Cookies and Targeting Cookies (see “Cookies” below). In relation to Strictly Necessary Cookies, our processing is necessary for our legitimate interest in being able to provide you with a functioning website when you visit and use the services provided at shoreprojects.com. Please see more under “Cookies”.

Storage period : The storage period for each of our cookies can be found in our Cookie Settings.

FRAUD PREVENTION


Purpose of processing : We will process your personal data for the purposes of carrying out risk analysis, fraud prevention and risk management.

Categories of personal data: Identity (first name and second name), delivery address/shipping address, telephone number, e-mail address, order history, payment history, purchase- and user generated data (clicks and user history), information about how our digital services are used.

Legal ground for processing : The processing is necessary for our legitimate interests to prevent fraud and to handle risks.

Storage period : We will erase any personal data used for this purpose on a six-month basis, unless there is another legal ground for keeping your data. Upon a purchase that has been cancelled due to fraud prevention, we will delete your personal data two years after the unsuccessful purchase.

VIDEO SURVEILLANCE


Purpose of processing: When you visit one of our stores, we may conduct camera surveillance (if so, there are signs in the store informing of the surveillance) and thereby process moving pictures of you gathered through our surveillance cameras for the purposes of (i) preventing and investigating crime on property and towards employees and (ii) fire prevention.

Categories of personal data: Images and video recordings related to visitors of our stores and the date, time and place thereof.

Legal ground for processing: The processing is necessary for our legitimate interests to protect our property and ensuring a safe workplace for our employees.

Storage period : We will process your personal data for 72 hours unless laws or regulations obliges us to continue the processing. The personal data will then be deleted.

ANALYSIS OF DATA


Purpose of processing : We will analyse your personal data, in order to compile aggregated tracking data (including to analyse visitors’ use of our sites by tracking information such as page views, traffic flows, search terms and click throughs) for the purposes of to continuously being able to offer a more user-friendly experience.

Categories of personal data: Ip-address, user generated data from cookies (e.g. clicks, page viewed, page visits, time spent, products viewed and clicked on, orders, average order value), geographic location (country only), correspondence and feedback relating to our products and services, technical data (e.g. language, IP-address, device type, browser settings, time zone, operating system, platform), information about how you have interacted with us, i.e. how you have used our services, response times, page errors, how you reach and how you leave the site etc.

Legal ground for processing : The processing is based on the consent that you provide to us if you accept our Performance Cookies (see “Cookies” below). Please see more under “Cookies”.

Storage period : The storage period for each of our Performance Cookies can be found in our Cookie Settings.

TARGETED MESSAGES ON THIRD PARTY ADVERTISING PLATFORMS


Purpose of processing : We use third-party advertising platforms, such as Facebook, Google, YouTube, Instagram, etc. to send you messages that are targeted at you, based on your behaviour and browsing pattern, at specific times and locations of these platforms to increase the efficiency of our advertising campaigns. Your personal data is shared with the third-party advertising platforms, and they will attempt to match your profile in their database to determine the optimal time and place (the page you are browsing) to show you an advertisement from SP. We also need to analyse necessary information to understand the impact of our advertising. If you don’t accept that we track your data for this purpose, you may still see SP advertisements on other platforms at random.

You can learn more about how our advertising partners help us achieve this purpose by visiting their sites (the relevant links can be found in our Cookie Settings (see link below under “Cookies”)).

Categories of personal data: Ip-address, user generated data from cookies (e.g. clicks, page viewed, page visits, time spent, products viewed and clicked on, orders, average order value), geographic location (country only).

Legal ground for processing : The processing is based on the consent that you provide to us if you accept our Targeting Cookies (see “Cookies” below).

Storage period : The storage period for each of our Targeting Cookies can be found in our Cookie Settings.

Please note that the above storage periods do not apply to the extent Shore Projects is required to retain your personal data (partly or in full) under applicable mandatory law (e.g. accounting laws).

WHO DO WE SHARE YOUR PERSONAL DATA WITH?


Only the people who need to process personal data for the purposes mentioned above have access to your personal data. We may need to share your personal data with our group companies. We further may need to allow our suppliers access to your personal data when they perform services on our behalf, mainly to provide support and maintenance of IT systems, storage services and marketing. Any transfer of data outside the EU/EEA and the United Kingdom is made in line with data protection laws. Our international transfers of personal data (including transfers to our group companies and suppliers outside the EU/EEA and the United Kingdom) are based on the EU Commission’s standard contractual clauses. The standard contractual clauses may be found here. In addition, for transfers to some of our suppliers in the U.S., the recipient is certified under the EU-U.S. Privacy Shield administered by the U.S. Department of Commerce’s International Trade Administration (can be found here www.privacyshield.gov). In connection with the delivery of your order, we will share your personal data with the freight company that you/we have chosen. The freight company is an independent controller in relation to the processing of your personal data which is necessary in order for the freight company to deliver your order. For more information on how the freight company processes your personal data, we ask you to read the relevant freight company’s privacy policy.

YOUR RIGHTS


You are entitled to the following rights under applicable laws: • The right to access : you may at any time request to access your personal data. Upon request, we will provide a copy of your personal data in a commonly used electronic form.

  • The right to rectification : you are entitled to obtain rectification of inaccurate personal data and to have incomplete personal data completed.
  • The right to erasure (“right to be forgotten”) : under certain circumstances (including processing on the basis of your consent), you may request us to delete your User Data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.
  • The right to object : to certain processing activities conducted by the us in relation to your personal data, such as our processing of your personal data based on our legitimate interest. The right to object also applies to processing of your personal data for direct marketing purposes.
  • The right to restriction of processing : you may under certain circumstances request from us to restrict the processing of your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.
  • The right to data portability : you are entitled to receive your personal data (or have your personal data directly transmitted to another data controller) in a structured, commonly used and machine-readable format.

COOKIES


As part of our approach to providing personalized services on our website, we use cookies to store and sometimes track information about you. A cookie is a small data file sent to your browser from a web server and stored on your hard drive that allows easier access the next time the same page is visited. For example, a cookie is sent when you sign-up to download products or information on our website. If you do not want your personal information to be stored by cookies, you can configure your browser so that it notifies you whenever a cookie is received. This way you can decide each time to accept cookies or not. However, the use of cookies may be necessary to provide certain features and choosing to reject cookies may reduce the functionality of our website. Your browser should include precise instructions explaining how to control the acceptance of cookies. To be transparent, we have summarized the cookies used on our website below. By clicking on the “cookie settings” button below, you will find a detailed list of the cookies we use on our website. Our website is scanned with our cookie scanning tool regularly to maintain a list which is as accurate as possible. We classify cookies in the following categories: • Strictly Necessary Cookies • Performance Cookies • Targeting Cookies You can opt-out of each cookie category (except strictly necessary cookies) by accessing our Cookie Settings.

DATA SECURITY


We employ appropriate technical and organizational security measures to help protect your personal data against loss and to guard against access by unauthorized persons. Appropriate security measures we have taken include implementing secure private connections, traceability, disaster recovery and access limitations. We regularly review our security policies and procedures to ensure our systems are secure and protected.

CONTACT INFORMATION


If you have any questions relating to our handling of your personal data or our use of cookies or if you would like to invoke any of your rights under applicable privacy legislation, please contact us at: hello@shoreprojects.com

CHANGES TO THIS WEBSITE PRIVACY POLICY


If we change how we handle your personal data or how we use cookies, we will promptly update this website privacy policy and publish it on this website.

Last updated: 17/09/20

 

FAQS
Do you ship globally?

Yes we ship worldwide, using the Royal Mail and UK Mail within the UK and international couriers such as DHL, UPS & Fed Ex. We process all orders within 2 working days. For more information regarding prices, please see the Shipping information section on each product page.

If customs are charging extra for the shipment of my order, is it up to me to pay?

If your address is not witin the EU then you may incur customs charges and unfortunately Shore Projects does not pay for them.

Do you have any stockists?

We sell our full range at www.shoreprojects.com and at various other stockists online and in stores the UK. Email hello@shoreprojects.com for more information. Products bought from other stockists will affect the full product warranty.

How do I return my watch?

If you are returning something other than a watch, please visit the website of brand that created your item and return via their instruction (e.g. if you have an Old Harry jumper please visit www.oldharry.com). From receipt of your items, you have 21 days to return them and we will provide you with a full refund. The refund can only be given if your items are returned in as good as new condition. You can download a returns form here. Please send your return items to Shore Projects Returns, Units 2C + 2D Gatwick Gate Ind. Estate, Charlwood Road, Lowfield Heath, Gatwick, RH11 0TG, United Kingdom. Be sure to include a note with your name, email address and order number.

Is the watch water proof?

Yes, all our watches are water proof to 10ATM (100m) which means you can swim in the sea. We do not advise wearing the watch in a hot environment such as a Sauna or Hot Tub. Please also ensure the crown of the watch is securely fastened when in the presence of water.

How do I clean my Classic strap?

The nylon top surface of the Classic straps, especially the lighter ones can become discoloured over time. You can wash it with warm water and soap or put it in a wash bag and then in the washing machine on the lowest temperature setting. It's been tried and tested and comes out looking like new!

How do I adjust the length of the Mesh straps?

To adjust the length of the Mesh straps you simply need to turn the strap to the back, take a small tool such as a fork and use it to lift open the clasp through the small gap in it. You will then be able to easily slide the clasp up and down the mesh strap to your required length. Then simply push the clasp back down to secure it in place.

Use a small metal tool to lift the center clasp to adjust size of strap to suit.
What currency can I pay in?

All orders are processed in British Pounds (GBP) on http://www.shoreprojects.com and in Euros (EUR) on http://eur.shoreprojects.com and in US Dollars (USD) on http://usa.shoreprojects.com and also in Austrlian Dollars (AUD) on http://aus.shoreprojects.com. However, if you are buying from overseas then your bank will automatically convert this into your currency.

How do I get in touch with you?

There's a handy contact form at the top of this page or if an email is more your style then you can reach out to us on hello@shoreprojects.com.

Klarna

In cooperation with Klarna (http://www.klarna.uk/) Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna.
Pay in 3
Further information and Klarna’s user terms you can find here (https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/user) . General information on Klarna can be found here (https://www.klarna.com/uk/) . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement (https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy) .

Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
How does Financing work?
Spread the cost of your purchase into equal monthly payments with 0% interest. Financing is a promotional plan on the Klarna Account.
How do I use Financing?
When you shop online, Klarna’s system reviews each order to determine which payment options are available to you. If Financing is offered, simply select this option. The first time you shop with Financing you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Financing after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans. You can always monitor the payments due in the Klarna app.
I have been asked to go to the Klarna site. Is this correct?
If you have chosen to pay with Financing by Klarna, Klarna will send you an email with further details on how to pay.
Can I pay less than the amount owed each month?
You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable).
Do I need to be 18?
Financing is only available to people aged 18 or over and is an online exclusive payment method.
How do I manage my Klarna Account?
Log in to the Klarna App or Klarna.com/uk at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.
How can I increase my chances of being accepted for Financing?
Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
How is my statement sent?
If you chose to use Financing, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. You can always monitor the active statements in Klarna app at your convenience.
What do I need to provide when I make a purchase?
If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise, you will not receive monthly statements and so be liable for late payment fees.
Is my payment information safe?
Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.
How do I make a payment?
First, log in the Klarna app or in www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service.
I haven't received an email with my statement.
Please log in the Klarna app to view the statements or contact Klarna’s Customer Service via live chat or phone.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.
What happens if I cancel or return my order?
As soon as Shore Projects have accepted your cancellation/return, then Klarna will make any necessary adjustments to your balance and provide further help if needed.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, we will credit the balance back to your Klarna Account within the next 5 business days.
I have asked for a refund. How will I be refunded?
If you have paid for your order with a card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.
I've received my monthly statement and a payment is due, but I've not yet received my goods.
You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment. or put the order on hold in the Klarna app while you wait for the goods to arrive.
I still have questions regarding payment.
Visit Klarna app Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

MEDIA/PR

For any press or media requests please contact our PR or Blogger offices below. You can also access a media gallery with images of every watch and strap combination we have here - https://www.shoreprojects.com/pages/media-gallery

UK & Rest of World PR Office Contact

Eilidh Macdonald, Grove Communication

+44 (0)203 375 6428

eilidh@grove-communication.com

Blogger Contact

ben@shoreprojects.com